EnerChg Privacy Policy

Effective date: 4 June 2026
Platforms: Apple App Store (iOS), Google Play (Android), Huawei AppGallery (HarmonyOS/Android, if distributed), and official APK channels
App: EnerChg · Developer: Shenzhen AnChuangNeng Technology Co., Ltd. (ENERCHG)
Contact: postmaster@enerchg.com

1. Scope

This Policy describes how we process personal information when you download, install, and use EnerChg through the channels above. The same URL may be used as the Privacy Policy link in App Store Connect, Google Play Console, Huawei AppGallery, and similar storefronts.

2. Information we collect

• Account data: phone number, email, password (stored encrypted), display name.
• Verification data: SMS/email OTP, captcha for sign-up and sign-in.
• Third-party sign-in: if you use WeChat Login, we receive identifiers such as OpenID as authorized (primarily China-region Android).
• Device & IoT data: bound device serial numbers, BLE connection data, device status and telemetry.
• Location: on Android, location permission may be requested only where the OS requires it for BLE scanning; we do not continuously track precise location in the background. On iOS we use Bluetooth-related system capabilities and do not use location for advertising.
• Photos / camera: optional local profile avatar; not uploaded to our servers by default.
• Device & network metadata: device model, OS version, app version, network status.

3. How we use information

• Registration, authentication, and account security
• BLE pairing, binding, monitoring, and control of hardware
• Cloud sync (Bmob REST / MQTT, when enabled)
• Version checks and updates via app stores or official channels
• Customer support

4. Storage, transfer, and retention

Data is stored on our Bmob-hosted backend (e.g. api.enerchg.com) and transmitted over HTTPS. We retain data only as long as needed for the purposes above. Deletion rules: Account & Data Deletion.

5. Sharing and processors

We do not sell personal information. We may share necessary data with: Bmob, MQTT services (if enabled), WeChat (if you use WeChat Login), Apple, Google, and Huawei (for app distribution, where applicable).

6. Your rights

• Access and correct your account profile
• Stop using the app and uninstall; delete your account per Account & Data Deletion
• Where applicable law provides, request access, copy, or deletion via postmaster@enerchg.com

7. Permissions

8. Children

The app is not directed to children under 13. Contact us to delete any data collected in error.

9. Changes

We may update this Policy and publish a new effective date on this page. Material changes will be communicated in-app or by other reasonable means.