Frequently Asked Questions-DC-DC/AC-DC电池充电器 | 定制非标充电器

Frequently Asked Questions

Product Selection

Q：FAQ 02 | What is the difference between EC-D122 with screen and with light?

The model with a screen can view charging data through the touch screen, while the model with a light needs to determine the current charging stage based on the light status. Both styles can be connected to the app via Bluetooth. The specific model shall prevail.
Q：FAQ 03 | Is my battery compatible with EC-D122?

Please check the battery type, voltage, and BMS restrictions according to the specific model, and do not judge compatibility solely based on the series name.
Q：Can the charging current be directly selected based on the battery capacity?

Capacity is only one of the selection information, and it is also necessary to verify the battery and BMS allowable current, power supply capacity, and cable conditions. Please provide battery information and target charging requirements for evaluation.

Use and Control

Q：How to connect Bluetooth and Wi Fi?

First pair through Bluetooth, and then configure Wi Fi in the app. The available functions are subject to the model and software version.
Q：Will manual reverse automatically end and sleep?

It will not automatically switch or sleep according to the logic of intelligent mode. Please refer to the corresponding version manual for the exit method.
Q：Which battery is charged in MPPT mode?

Charging daily batteries with solar energy through a charger does not mean outputting to two batteries simultaneously.
Q：What is the difference between EC-D122 intelligent mode and manual mode?

Intelligent mode determines direction based on IGN status; Manual mode maintains the selected direction and does not automatically switch with IGN.

Installation and documentation

Q：Can I directly connect the wires according to the website system diagram?

The system diagram is used to understand the composition and connection logic. Actual installation also requires the use of official wiring information for the corresponding model, verifying terminal definitions, protection configurations, and installation requirements.
Q：How to find information for the corresponding model?

You can find it on the product details page or download center. Check the model, hardware version, and file version when downloading; If the annotations are inconsistent, please contact technical support for confirmation before use.
Q：What documents need to be prepared before installation?

Suggest preparing specific product models, corresponding version manuals, size and wiring diagrams, as well as battery and BMS information. The installation personnel will verify the fixed space, interface, and electrical conditions based on this.
Q：Does IP65 mean it can be immersed in water or washed under high pressure?

Not representing. IP65 is dustproof and anti spray; Installation still needs to consider wiring protection and ventilation.

OEM/ODM&Personalized Customization

Q：What information is required to apply for ODM evaluation?

Suggest providing application scenarios, power and battery parameters, function list, size restrictions, target market, estimated quantity and planned time; If there are drawings or protocol specifications, they can also be provided together.
Q：Can voltage, current, interface, or communication method be adjusted?

Please specify the target parameters and protocol requirements. The existing optional configurations and the projects that need to be developed should be evaluated separately, and the series optional items cannot be considered as standard capabilities for all models.
Q：Can brand logos, labels, or packaging be paired together?

Please provide brand documents, label content, packaging requirements, and estimated quantity to confirm the scope of matching. The specific plan, cost, and quantity conditions shall be subject to the confirmation of both parties.
Q：Can I consult customization when standard products do not meet the requirements?

You can submit target parameters, usage environment, and existing system information for evaluating adaptation or development requirements. Whether to undertake, adjust the scope and delivery content, subject to project evaluation.

Samples and Services

Q：What do I need to provide to contact support when there is an abnormality in the product?

Please provide the model, serial number or order information, fault description, indication status, and relevant pictures. The warranty scope and handling method shall be confirmed in accordance with the order agreement and applicable service policies.
Q：What testing information is recommended to provide feedback after receiving the sample?

Suggest recording the sample model, test configuration, environment, operating mode, and observation results. If any abnormalities occur, photos, videos, or logs can be provided for technical personnel to analyze.
Q：How to confirm the minimum order quantity, price, and delivery time?

These conditions are related to the model, configuration, quantity, and whether they involve development. Please submit the requirements and have the business personnel confirm the quotation and delivery schedule.
Q：How to apply for samples?

You can submit interested models, testing purposes, and contact information through the sample application portal. The availability, cost, and shipping arrangements of the samples need to be confirmed separately.